Privacy Policy
Effective Date: May 2, 2026 | Last Updated: May 11, 2026
Cincture Holdings LLC ("Company," "we," "us," or "our"), operating as Cinch MEP, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect information you provide when using our website at cinchmep.com and when engaging our HVAC/MEP load-calculation services.
1. Information We Collect
We collect information you provide directly when you submit a project inquiry or request services:
- Contact information: First name, last name, company name, email address, phone number
- Project information: Property address, square footage, year of construction, number of stories, building type, HVAC system details, and other technical details necessary to perform load calculations
- Payment information: Processed securely through Stripe. We do not store payment card numbers.
- Communications: Emails, messages, or other communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Deliver the load-calculation services you requested (Manual J, Manual D, Manual S load calculations)
- Send you project status updates, invoices, and deliverables
- Contact you about your project via email, phone, or SMS text message
- Process payments through Stripe
- Respond to your questions and provide customer support
- Comply with legal obligations
3. SMS / Text Messaging
SMS Consent: By providing your mobile phone number and submitting a project inquiry, you consent to receive SMS text messages from Cinch MEP regarding your project — including submission confirmations, project updates, and completion notices.
- Message frequency varies based on project activity (typically 2–5 messages per project)
- Message and data rates may apply
- To opt out at any time, reply STOP to any SMS message
- To request help, reply HELP or email us at info@cinchmep.com
- Mobile opt-in information and phone numbers will never be shared, sold, or disclosed to third parties or lead generators for any purpose
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers: Stripe (payment processing), Twilio (SMS delivery), Google (email), Notion (project management). These providers access only the information needed to perform their functions and are bound by confidentiality obligations.
- Legal requirements: When required by law or to protect our rights
5. Data Retention
We retain project records, including client contact information and load-calculation deliverables, for a minimum of seven (7) years to comply with professional recordkeeping standards. Payment records are retained as required by applicable tax law.
6. Security
We use industry-standard measures to protect your information. All data is transmitted over encrypted HTTPS connections. Payment processing is handled by Stripe's PCI-compliant infrastructure — we never see or store full card numbers.
7. Your Rights
You may contact us to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal retention obligations)
- Opt out of SMS communications (reply STOP to any message)
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated version on this page with a new effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information:
- Email: info@cinchmep.com
- Business: Cincture Holdings LLC dba Cinch MEP
- Location: McKinney, Texas
